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IT Operational Support Technician – Tytherington/Alderley Park

About the role

Sygnature Discovery is looking for an experienced IT Operational Support Technician to help with the day to day running of the IT Helpdesk and all associated tasks. Reporting to the IT Operational Support Team Leader and working within a team of technicians. This role will oversee several different IT areas and enthusiasm and experience of a wide range of IT areas would be beneficial.

This role will be based at our site in Tytherington, Macclesfield with occasional travel to another Cheshire based site at Alderley Park, and less frequently to our Nottingham site.

Principal responsibilities will include:

  • Support of User Hardware (PC & Laptops)
  • User account management
  • Meeting room support
  • Scientific Instrument PC’s support
  • Application installation and maintenance
  • Instrument data acquisition
  • Training of all colleagues
  • Delivering hardware rolling replacements
  • Decommissioning hardware
  • OS and Application updates and patches
  • Toner/Printer management
  • Client Project support – start and finish
  • Staff and hardware relocations
  • IT Helpdesk management and development
  • Managing Visitor access / Wi-Fi


Person Specification: to succeed in the role, you will have the following skills, knowledge and experience:

  • Good understanding of computer hardware and associated peripherals.
  • Experience of installing / deploying and maintaining applications in a commercial setting is highly desirable.
  • Good knowledge of Windows OS and Office applications.
  • Good understanding of network technology including cabling, TCP/IP, DHCP, DNS and VLANS.
  • Good understanding of managing users and computers in AD and O365.
  • Good understanding of IT and Data security requirements and best practises.
  • Logical thinking with good prioritisation, analytical and critical thinking skills.
  • Confident communication and customer service skills.



This is a permanent position and offering an excellent training and benefits package, including a highly competitive salary which is reviewed annually, a bonus scheme, a well-regarded pension scheme, and private medical insurance. All our benefits are tailored to enhancing your experience at Sygnature as it is important to us that you share in our success.

We also recognise that the environment you work in is a priority, so we have built a collaborative and supportive culture with plenty of opportunities to grow and succeed, tailored to individual and business needs. This includes an excellent set of bespoke training and development courses to accelerate both your personal and career growth.

If you are interested in joining a successful and engaged company that places its people at the heart of its business, please apply through the link including the following:

Apply here

1) Your CV,

2) a covering letter,

3) confirmation of your status of eligibility to work in the UK.

Your application will be submitted through our trusted partners, LogicMelon, although only employees of Sygnature Discovery will review your application and personal data.

We will be interviewing on an ongoing basis, so please submit your application as soon as possible. Initial discussions will be conducted online with final interviews held in our offices in BioCity, Nottingham.

If you have any questions or need further information, please contact the Careers team at . Please do not submit your application to this email address.

We look forward to hearing from you.


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